General Terms and Conditions of Booking and Stay

Casa de Eva – Alojamiento Minso

Language notice: This document is drafted in Spanish, which is the legally binding version. Translations into other languages (German, English, French, Portuguese, Italian, Ukrainian and Chinese) are provided for information and guest convenience only. In the event of any discrepancy between the Spanish version and any translation, the Spanish version shall prevail.

1. Identification of the establishment

Pursuant to Article 10 of Spanish Law 34/2002 on Information Society and E-Commerce Services (LSSI-CE), the following information is provided:

Name / holder: Villa MINSO
Tax ID (NIF/CIF): 36140685A
Establishment address: Rua Carballino, 42, 36693, Redondela, Pontevedra, Spain
Tourism registration number: VUT-PO-016699
Email: info@casaminso.es
Website: https://casaminso.es

Hereinafter referred to as the «Hostel», the «Establishment» or the «Holder».

2. Purpose and scope

2.1. These General Terms govern the booking, contracting, payment, check-in, stay and check-out of accommodation at the Hostel, intended for pilgrims and other guests.

2.2. The Terms apply to any booking made through any of the available channels, without prejudice to clause 4 regarding third-party platforms.

2.3. Making a booking implies full and unreserved acceptance of these Terms in the version in force at the time of booking.

2.4. The Holder reserves the right to modify these Terms at any time. Modifications shall not affect already confirmed bookings.

3. Booking channels

Bookings may be made through:

The Hostel’s own website (https://casaminso.es).
Airbnb, subject to the platform’s terms and conditions.
Booking.com, subject to the platform’s terms and conditions.

Direct booking through the Hostel’s own website is preferred.

4. Relationship with third-party platforms (Airbnb and Booking.com)

4.1. Where bookings are made through Airbnb or Booking.com, the applicable booking, modification, cancellation and refund terms shall primarily be those set by the relevant platform.

4.2. These Terms apply on a supplementary basis in matters not regulated by the platform, and in full and priority as regards obligations performed directly at the Establishment, in particular: check-in, mandatory police traveller registration, house rules and use of facilities.

4.3. In case of conflict regarding mandatory police registration or house safety and conduct rules, these Terms shall prevail as mandatory legal obligations.

4.4. The Hostel is not responsible for technical failures, errors, charges or policies of third-party platforms.

5. Booking process and confirmation

5.1. A booking is confirmed only upon receipt of confirmation by email (direct bookings) or via platform confirmation (Airbnb, Booking.com).

5.2. The guest is responsible for the truthfulness and accuracy of the data provided.

5.3. The Hostel may refuse or cancel bookings on justified grounds (unavailability, force majeure, well-founded suspicion of fraud, prior conduct contrary to house rules). Refunds will be issued where applicable.

5.4. Prior verification by video call (optional, direct bookings only). For direct bookings, the Holder reserves the right, on a discretionary and non-systematic basis, to make final confirmation conditional on a brief video call with the booking person. This may be exercised, among others, for group bookings, extended stays, last-minute bookings or where there are objective indications warranting verification. The purpose is limited to verifying identity, clarifying booking details and confirming knowledge of these Terms. The video call will not be recorded unless express informed consent is given. If the booking person does not attend within a reasonable time, the Hostel may decline confirmation and refund any amounts paid in full. This right shall be exercised without any discrimination. It does not apply to bookings through Airbnb or Booking.com.

6. Prices

6.1. Applicable prices are those published on the booking channel used at the time of booking, in euros (EUR).

6.2. Prices include legally applicable indirect taxes. Any local or regional tourist tax may be charged separately as required by law.

6.3. The Hostel reserves the right to modify rates at any time, without affecting already confirmed bookings.

7. Payment methods and payment plan

7.1. Payment may be made via:

The relevant platform (Airbnb or Booking.com).
The Hostel’s own website (preferred): Visa and other accepted cards, PayPal, Bizum.
At the Establishment upon check-in, subject to accepted means at reception.

7.2. Online payments are processed by external payment providers. The Hostel does not store full card data.

7.3. In the event of non-payment, chargeback or unjustified refund, the Hostel may cancel the booking and claim the amounts due.

7.4. Unless otherwise indicated, the Hostel may require advance payment as a condition of confirmation.

7.5. Payment plan for direct bookings. Unless otherwise indicated in the confirmation, the following plan applies, coordinated with the categories in clause 8.2:

Category A — Short pilgrim stay (1 night, 1 accommodation unit — a bed in a shared dormitory or a private room):

No deposit required. Payment may be made at the Establishment on check-in or in advance via the website.
The Hostel may request card details as a guarantee, without any prior charge, except in cases of late cancellation or no-show (clause 8.2.A.c).

Category B — Longer stays or bookings of more than one accommodation unit:

Deposit: 25 % of the total amount at the time of booking.
Remaining balance: 5 calendar days before arrival, via payment link sent by email.

Category C — Booking of the entire Establishment for exclusive use:

Deposit: 50 % of the total amount at the time of booking.
Remaining balance: 14 calendar days before arrival.

Provisions common to categories B and C:

Payment reminder: automatic email with a new payment link if the remaining balance is not paid on time.
Administrative fee for late payment: €10 for the new payment request and administrative burden. Reflects an actual, reasonable cost and is not a penalty.
Termination for non-payment after new request: if not paid within the additional deadline, the Hostel may terminate the booking; the deposit is retained under clause 8.2.
Last-minute bookings: where the lead time is shorter than the remaining balance deadline, full payment may be required at booking.

7.6. For Airbnb or Booking.com bookings, the payment plan, reminders and consequences of non-payment are governed by the respective platform’s terms.

8. Modifications, cancellations and refunds

8.1. Bookings through third-party platforms: the platform’s policy applies.

8.2. Direct bookings through the Hostel’s website. The cancellation policy is structured in three categories, consistent with the payment plan in clause 7.5:

8.2.A. Short pilgrim stay (1 night, 1 accommodation unit)

A «short pilgrim stay» is a booking of 1 single night comprising 1 single accommodation unit, defined as:

1 bed in a shared dormitory, or
1 private room, regardless of the number of persons occupying it within its authorised maximum capacity.

This category corresponds to the typical use of the Camino pilgrim who stays one single night before continuing their stage.

Deposit and payment: no deposit required; payment at the Establishment on check-in or in advance via the website. Card details may be requested as guarantee, without prior charge except in cases of late cancellation or no-show.
Free cancellation until the calendar day before the arrival date (until 23:59 on the day before). If the booking was paid in advance, the full amount will be refunded less only the non-recoverable transaction fees actually borne by the Hostel vis-à-vis the payment service provider (card, PayPal, Bizum). These are not penalties, but compensation for an actual cost that providers do not reimburse.
Cancellation on the day of arrival, or no-show: the Hostel may charge the equivalent of 1 night as lump-sum compensation, charged to the card provided as guarantee.

8.2.B. Longer stays or bookings of more than one accommodation unit

Applies to any booking not falling under category A or C, in particular those of more than 1 night or more than 1 accommodation unit.

Deposit: 25 % of the total.
Remaining balance: 5 calendar days before arrival.
Cancellation more than 5 days in advance: loss of the deposit (25 %); the remaining balance, if paid, will be refunded.
Cancellation within 5 calendar days of arrival: no refund.
No-show: no refund.
Last-minute bookings paid at 100 %: no refund on cancellation.
Termination for non-payment of balance: the 25 % deposit is retained.

8.2.C. Booking of the entire Establishment for exclusive use

Applies where the booking covers the entire Establishment.

Deposit: 50 % of the total.
Remaining balance: 14 calendar days before arrival.
Cancellation more than 14 days in advance: full refund of the deposit, less non-recoverable transaction fees.
Cancellation between 14 and 5 days before arrival: the 50 % deposit is retained.
Cancellation less than 5 days before arrival, or no-show: no refund.
Termination for non-payment: the 50 % deposit is retained.

Security deposit for exclusive-use bookings.

For category C bookings, the Hostel will require a security deposit of €300, in addition to the accommodation price, to cover any damage or breach by the guest during the stay.

Due date: the deposit must be paid 7 calendar days before the arrival date, via the payment link sent by the Hostel by email. Failure to pay the deposit on time entitles the Hostel to withhold the access credentials until it is settled, or to terminate the booking on the terms set out in clause 7.5.e.
Refund: the deposit will be refunded to the guest within 7 calendar days from check-out, once the state of the Establishment has been verified, via the same means of payment used. Bank transfer or payment-provider crediting times are not counted for these purposes and are outside the Hostel’s control.
Grounds for total or partial retention of the deposit: (a) damage to the facilities, furniture, equipment or fittings; (b) extraordinary cleaning costs exceeding the standard end-of-stay cleaning; (c) breach of the smoking ban inside the Establishment; (d) loss or non-return of keys and, where applicable, cost of replacing the lock cylinder; (e) overnight stays by unregistered persons or exceeding the maximum authorised capacity (clauses 9 and 11.7); (f) administrative penalties or fines imposed on the Hostel as a direct consequence of the conduct of the guest or their companions (noise, neighbour complaints, breach of local regulations, etc.); (g) use of the Establishment for purposes other than accommodation (unauthorised parties, events, celebrations).
Justification of the retained amount: the Hostel will document the items justifying the retention (photographs of the state of the Establishment before and after the stay, quotes, repair or cleaning invoices, penalty decisions, etc.) and will make them available to the guest upon request.
Insufficiency of the deposit: the deposit is a minimum coverage amount. If the damage or costs attributable to the guest exceed the deposit, the Hostel reserves the right to claim the difference under clause 12, without the deposit limiting such liability.
Nature: the deposit is not part of the accommodation price and does not accrue interest in favour of the guest.

8.2.D. Provisions common to all categories

Retention of the deposit is lump-sum compensation for administrative costs and loss of marketing opportunity.
Non-recoverable transaction fees are limited to those actually borne vis-à-vis the payment service provider, and may be evidenced to the guest upon request.
The policy applicable to each booking is the one in force and communicated to the guest at booking, as reflected in the confirmation.

8.3. Refunds are made by the same means of payment used, within a reasonable period.

8.4. Without prejudice to the above, no refund shall be due in the cases of termination for guest breach under clause 11.

8.5. Right of withdrawal: pursuant to Article 103.l) of Royal Legislative Decree 1/2007 (Spanish consumer protection law), accommodation services for specific dates or periods are excluded from the right of withdrawal. The cancellation policy of clause 8.2 applies, not the 14-day withdrawal right.

9. Check-in and mandatory police registration

9.1. Fully electronic check-in. Check-in is carried out exclusively electronically, via the Hostel’s own web application, hosted on its own servers and with data transmission protected by SSL/TLS encryption.

9.2. Legal obligation to register travellers. Pursuant to Royal Decree 933/2021 and Organic Law 4/2015 on the protection of citizen security, every guest is legally required to provide, prior to occupation of the accommodation, all data required for registration and communication to the competent authorities.

9.3. Required data. The guest shall provide, for themselves and each accompanying adult traveller, the data required by applicable law: full name, sex, nationality, date of birth, type, number and issuing country of the identity document or passport, place of residence, as well as transaction and stay details. For minors, their data and details of the relationship or representation shall be provided. The Hostel may require presentation of the original document for verification.

9.4. Condition for issuance of access credentials. Access credentials — the PIN code and key — will be issued only once the electronic check-in has been correctly completed and all data required for police registration has been provided. Failure to complete these steps will prevent access and may lead to cancellation without refund.

9.5. The guest guarantees the truthfulness, accuracy and validity of the data provided.

9.6. Custody of credentials. The guest is responsible for the safekeeping of the PIN and key. Loss or non-return of the key entails the replacement cost. The PIN is personal and non-transferable.

9.7. Hours. Check-in from 17:00. Check-out before 11:00. Outside these hours, subject to availability and prior notice.

10. Personal data protection

10.1. Data controller: Villa MINSO, NIF/CIF 36140685A, address Rua Carballino, 42, 36693, Redondela, Pontevedra, Spain. Contact: info@casaminso.es.

10.2. Purposes: (a) management of the booking, accommodation and payment; (b) compliance with the traveller registration and communication obligation; (c) handling of enquiries; (d) accounting, tax and administrative obligations.

10.3. Legal bases: performance of the contract (Art. 6.1.b GDPR); compliance with legal obligations, in particular RD 933/2021 and citizen security legislation (Art. 6.1.c GDPR); legitimate interest or consent for additional purposes (Art. 6.1.f and 6.1.a GDPR).

10.4. Data communication: traveller data is communicated to the competent authorities in compliance with the legal obligation. Data may also be shared with payment providers, booking platforms and public authorities where legally required.

10.5. Retention: for the period required by applicable law, in particular citizen security regulations for the traveller register.

10.6. Rights: access, rectification, erasure, objection, restriction and portability, by writing to info@casaminso.es. Complaints may be filed with the Spanish Data Protection Agency (www.aepd.es). Erasure and objection do not apply to data necessary for legal compliance.

10.7. Security: proprietary web application, own servers, SSL/TLS encryption.

10.8. Detailed privacy policy available at https://casaminso.es/aviso-legal/.

11. House rules and use of facilities

11.1. The guest agrees to make correct and diligent use of the facilities, furniture and equipment, and to comply with the house rules.

11.2. Basic rules:

Respect the night-time silence hours (22:00 – 7:00).
No smoking inside the facilities.
Keep common areas and dormitories clean and tidy.
Respect other guests and staff.
Immediately report any damage or incident.
Comply with safety rules and staff instructions.
Pet access is governed by the house rules.

11.3. Termination for breach. Under Art. 25 of Organic Law 4/2015, the applicable regional tourism law and Art. 1124 of the Spanish Civil Code, the Hostel may unilaterally terminate the accommodation contract and require immediate departure where the guest engages in:

a) Conduct significantly disturbing the rest, tranquility or safety of other guests or staff (in particular repeated breach of night-time silence).
b) Harassment, threats, verbal or physical assault, or inappropriate sexual conduct.
c) Discriminatory behaviour.
d) Use of narcotic substances or state of intoxication disturbing the stay.
e) Wilful or grossly negligent damage to the facilities.
f) Overnight stays by unregistered persons, transfer of the PIN or key to third parties, or exceeding maximum capacity.
g) Breach of basic hygiene and health rules.
h) Behaviour contrary to the law or that may involve law enforcement intervention.
i) Repeated breach of other house rules after prior warning.

11.4. Procedure and proportionality. Except in cases of particular gravity (letters b, c, d, e and h), which allow immediate termination without warning, the Hostel will issue a prior warning. Measures shall be proportionate.

11.5. Effects of termination for breach:

a) Immediate departure and return of keys. PIN deactivation.
b) No right to any refund, whether for the current night or the remaining nights. Prevails over the general cancellation policy of clause 8.
c) Right to claim damages and to bring legal action.
d) For Airbnb or Booking.com bookings, communication of the facts to the platform under its terms.

11.6. Incident documentation. The Hostel shall document the facts (description, date, time, witnesses, involvement of authorities), keeping the documentation under applicable data protection law.

11.7. Maximum capacity of each unit or room may not be exceeded. Only registered persons under clause 9 may stay overnight.

12. Liability for damage

12.1. The guest is liable for damage caused wilfully or negligently to the facilities, furniture, equipment or fittings, as well as for loss or non-return of keys.

12.2. The Hostel is not responsible for valuables, cash or documents that the guest does not deposit in the safekeeping means possibly made available.

13. Hostel liability and force majeure

13.1. The Hostel is liable for correct performance under these Terms and applicable law. Nothing herein excludes or limits liability that, under mandatory consumer law, may not be so excluded.

13.2. The Hostel is not liable for force majeure or fortuitous events (natural disasters, utility outages, authority decisions, exceptional health situations, etc.).

13.3. In case of supervening impossibility due to force majeure, an alternative date or refund of amounts corresponding to the unperformed service will be offered.

14. Technical availability of the website and check-in system

14.1. The Hostel will endeavour to maintain availability and correct operation of the website and check-in system, without guaranteeing total absence of interruptions or errors.

14.2. In case of technical unavailability, an alternative procedure will ensure compliance with the legal traveller registration obligation prior to issuance of credentials.

15. Complaints and dispute resolution

15.1. The Hostel has official complaint forms available.

15.2. Complaints may be addressed to info@casaminso.es or the Hostel’s postal address.

15.3. Online dispute resolution: under Regulation (EU) 524/2013, the platform is available at https://ec.europa.eu/consumers/odr.

16. Governing law and jurisdiction

16.1. These Terms are governed by Spanish law.

16.2. Disputes shall be submitted to the competent courts under applicable law. Where the guest is a consumer, the court of the guest’s domicile or of the place of performance shall be competent.

17. Partial invalidity

If any clause is declared void, this shall not affect the remaining clauses, which shall retain full validity.

18. Acceptance

Making a booking and initiating the check-in process imply knowledge and express acceptance of these Terms.

Version: 1

Last updated: 2026-07-09

Casa de Eva – Alojamiento Minso — Redondela, Spain